Writing a Business Plan

Thinking of starting or expanding your business? Then you’re going to need a business plan? It is important to understand the different processes you . . .

Vision and Mission Statement

Learn How to Increase Customer Engagement & Develop A Strong Following Using a Soundly Crafted Vision Statement . . .

Cross Cultural Communication

Cross-cultural communication is imperative for companies that have a diverse workforce and participate in the global economy. It is important for empl . . .

Decision Making Process

The business decision making process is commonly divided into seven steps. Managers may utilize many of these steps without realizing it, but gaining . . .

Closing a Sale

Closing is a sales term which refers to the process of making a sale. The sales sense springs from real estate, where closing is the final step of a t . . .

Culture, Race & Religion

Race and culture refers to people, groups, and their classifications although both words are very different in how they classify people. To start with . . .

Collaboration at Work

Collaboration in the workplace is when two or more people (often groups) work together through idea sharing and thinking to accomplish a common goal. . . .

Customer Service Casebook

Principles of good customer service. The key to good customer service is building good relationships with your customers. Thanking the customer and pr . . .

Effective Communication

Effective communication skills are fundamental to success in many aspects of life. Many jobs require strong communication skills. People with good com . . .

Generating Sales

Generating sales leads is the process of making contact with and collecting information from prospective clients. In larger companies, generating sale . . .

Get Ready for Your Appraisal

This 'Getting Ready for Your Appraisal' training session will allow the team to understand the importance of thorough preparation when approaching app . . .

Giving & Receiving Feedback

Giving and receiving feedback is a two-way street, we both benefit from getting feedback and also from providing others with helpful feedback. Feedbac . . .

Greener Working

A greener workplace can mean a lighter ecological footprint, a healthier and more productive place to work and good news for the bottom line. Whether . . .

Information Security Casebook

Information Security Casebook  You will be able to: Identify the main risks that occur when the security of our information is compromised Recognise y . . .

Introduction to Presentation Skills

Presentation skills are required in almost every field, and most of people are required to give presentations on occasions. While some people take thi . . .

Managers Guide to Appraisals

If done correctly, the appraisal process can become the most valuable instrument in the manager's toolbox. The few hours a manager invests can impact . . .

Manual Handling Refresher

Manual Handling, also known as manual tasks, is any activity requiring effort to lift, move, push, pull, carry, hold or restrain any object, including . . .

Introduction to Coaching

An introduction to coaching One on one performance coaching is the way for both organisations and individuals to significantly influence the bottom li . . .

Leading Focus Groups

How to Run a Focus Group. A survey is typically a quicker and more precise way to conduct qualitative research than a focus group. Focus groups, howev . . .

Mentoring Basics

Coaching and mentoring your employees requires a continuous effort to make it a part of your management practices. Use the tips in the following list . . .

Personal Brand

Personal branding is a crucial part of today's business world. This is particularly so in the eCommerce space, where consumers often look for trust fr . . .

Positive Leadership

Positive leaders proactively cultivate a positive climate, magnify positive meaning, engage in positive communication and build positive relationships . . .

Quick Thinking

The secret of thinking on your feet is being prepared learn some skills and tactics, and do some preparation for situations that might put you under p . . .

Understanding RIDDOR 2013 Regulations (UK)

A brief guide to the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013 (RIDDOR) What is RIDDOR? RIDDOR is the law that requir . . .

Sales Objection Handling Model

Objection handling is a skill. How well you handle objections can make the difference between being successful and not. The right approach is to devel . . .

Selling Skills Model

Professional Sales Training builds on the ability of sellers to engage in reciprocal and beneficial sales conversations with customers at any time. By . . .

Setting Ground Rules -

Setting ground rules is part of setting expectations for team performance. Meeting these expectations will build trust and improve accountability. Gro . . .

Problem Solving Techniques

How To Solve Problems - Techniques of Problem Solving. As the owner of your own business you deal with problems on an almost daily basis. Being famili . . .

Setting SMART Objectives

Setting effective objectives to guide your team and organisation is very important for a leader to get right. Badly formulated objectives will steer a . . .

Succession Planning

Planning for the day you leave your business is a valuable investment. Whether you decide to sell up, retire or have to get out of business due to hea . . .

Unconscious Bias

Unconscious biases are: attitudes beyond our regular perceptions of ourselves and others reinforced by our environment and experiences the basis for a . . .

Understanding Customer Care

Customer care is vital to the survival of most companies, without customers we would not have a business. Understanding Customer Care look at the impo . . .

Understanding Diversity

Diversity is recognizing the differences in which we all offer to the world and being able to respond to these differences in a positive way. This mig . . .

Understanding Change

The ability to manage and respond to organizational changes has never been more critical. Change has become the norm for most people, and those compan . . .

Understanding Motivation

Gain a greater understanding of motivation, where it comes from, how and why it changes over time, and how motivation can be increased and its quality . . .

Welcome Back Meetings

Following any period of absence, a welcome back meeting should be held between the employee and their manager. A quality 'Welcome Back to Work' meetin . . .

Understanding Harassment & Bullying

Workplace bullying and harassment has become a key issue for employers for two important reasons. Firstly, employers have a legal obligation to fulfil . . .

Understanding Workplace Risk

This training course material will look at the importance of your understanding risks within the workplace. The main aim of this 'Understanding Workpl . . .